Dear Customer

We very much appreciate your support on our products!

To protect your own rights and interests, please read the following terms carefully:


All parts we supplied enjoy 12-month warranty to assure you a stable performance and if you find any defective ones during the warranty, please feel free to contact us for return/exchange or refund.


SCOPE OF WARRANTY

● Report us for solution within 7 days since receipt of goods, conditions under warranty are as follows: package damage, incorrect amount and unmatched items.

● Report us for solution after 7 days since receipt of goods but within warranty period, conditions under warranty are follows: unartificial outlook defect and unartificial function defect.


Warm reminded: To avoid man-made damage in the process of using thus made it out of warranty scope, please test all the products before installation.

 

PRODUCTS OUT OF WARRANTY RANGE ARE AS FOLLOWS


● Out of warranty period since the acceptance time of RMA;
● Have no EPARTS Stamp on it;


● Poor welding, bad appearance, short circuit, etc. as the following pictures show.

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Customer Promise:
If there isany issues that the battery catch on fire or explode,our battery cell supplier will arrange engineers on site to do research to find out the reason; if the reason is for the battery cell internal quality problem,they will make up for the loses.